How are refunds or redo services handled?

At Studio Copacabana, we are dedicated to providing exceptional service to all our guests. While we do not offer refunds for services rendered, we understand that sometimes adjustments may be necessary to ensure your complete satisfaction on services agreed upon your consultation. If you have any concerns about the service you received, please notify us within 3 business days of your appointment date. We will make every effort to address your concerns promptly. If an adjustment or redo service is needed, we kindly ask that you schedule it within 7 business days of your original appointment date. This allows us to accommodate you in a timely manner and ensure that you receive the level of service you deserve.

 

What if I have a change of mind after my services are completed?

Once your appointment has started we ask that you let us know if you have a change of mind regarding your services, any changes or adjustments to the service may incur additional charges based on NEW requirements.

 

How are tips preferred?

Starting June 2024, our salon will not accept tips through card payment. We kindly request tips to be provided either through Venmo or in cash. Thank you for your understanding.

 

What if I’m running late?

Our salon values your time and the time of our stylists. Please note that appointments may, but not always, be honored up to a 15-minute grace period. If you anticipate running late or expect not to arrive at your appointment time, we kindly ask that you contact the salon to let us know your expected time of arrival. You may reach us at (609) 430-3000. Please refer to our policy page to see any fees that may apply.

 

Where can I park?

Our salon does not provide designated guest parking. We recommend allowing extra time for parking during your commute. Convenient options include the Spring St. or Hulfish parking lots, both just a 5 to 7-minute walk away. Kindly be aware that salon staff cannot assist with meter payments. To expedite your visit, we suggest pre-downloading the Park Princeton App for meter management.

 

Will I get a reminder?

We strive to provide timely notifications at the time of booking and 3 day text and email reminders of your appointment, but ultimately, it is your responsibility to remember and notify us of any changes 2 days before your appointment date. Please refer to our policy page to see any fees that may apply.

 

What form of payment do you accept?

We accept card and cash payments. Service payments cannot be made through Zelle or Venmo. A 3.75% service charge is applied to all card sales. 

 

Do you offer any discounts?

Our salon offers an array of discounts, please visit our homepage to see details regarding our ‘New Guest Package’ and ‘Service Discounts’. You may redeem at checkout if you fall under our categories. Please visit our salon Instagram page @copa_studio for any additional monthly or seasonal offerings.