Dear Valued Studio Copacabana Guest,

 

Effective January 2024, we will require a card on file for all guests to secure reservations. You may provide this information at the time of booking or in-person, at least 3 days prior to your appointment date. Our guest advisors will be available to assist you with this process.

By leaving your card on file, you agree to the following terms:

 

• Cancellation or Rescheduling: Please notify the salon at least 48 hours prior to your appointment date via call or email to cancel or reschedule your appointment. Failure to do so and any changes made within 24 hours of your appointment date, will result in a charge of 50% of your total booked service(s) to your card on file. No-shows will also incur this fee.

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• Change of Service After Consultation: Any changes to agreed-upon services must be communicated before the service begins. We'll do our best to accommodate, but significant changes may require rescheduling. In addition, if you need to cancel midway, please inform your stylist immediately. A partial service fee may apply.

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• Change of Mind After Payment and Completion: Once payment is made and the service is completed, any further services to or New requests due to chance of mind, will be considered new appointments and subject to standard pricing.

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• Late Arrival: If you are more than 15 minutes late, your service may need to be canceled and rebooked for a future date, subject to cancellation fees. Same-day accommodation is at the stylist’s discretion and availability. A late fee of $20 may apply.

 

All guests under the age of 16 must be accompanied by a parent or guardian for the duration of their services.

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Please ensure your contact information is up to date to avoid any inconvenience. If we are unable to confirm your reservation and obtain card information, we reserve the right to cancel your appointment two days prior to the scheduled date.

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Thank you for your understanding and cooperation. We look forward to providing you with exceptional service at Studio Copacabana.